Maintenance Matters is ready to take maintaining your home and property off your to-do list. How do you get started? In this video, Maintenance Matters General Manager Kasey Tumulty explains: 

  • The benefits of hiring Maintenance Matters
  • Who will be doing your home maintenance
  • What it costs
  • What to do when emergency issues occur
  • How Maintenance Matters keeps your home maintenance records on track
  • More!

 

Are you ready to cross maintenance off your to-do list?

Call us today at 799-944-4780 to get started, or contact us online to arrange an appointment for a consultation and assessment of your home and property.

Video transcript

Jeannie:
Hi, I’m Jeanne Schroeder and I’m here with Kasey Tumilty, General Manager of Maintenance Matters. I’m speaking with Kasey today so we can learn about how residents can use Maintenance Matters to help with their home maintenance needs. Kasey, let’s start by explaining just how Maintenance Matters works.

Kasey:
Maintenance matters is a full-service partnership designed with the homeowners in mind. We want to take away the worry and the stress associated with regular routine maintenance, renovations and repairs. Members never need to worry about who to call.

Jeanne:
Great. What services are provided as part of your maintenance plan?

Kasey:
If you want us to manage your lawn service, we can do that for you. If you want us to change your furnace filters, we can do that as well. It’s dependent on what the customer wants and needs to keep their home running smoothly.

Jeanne:
So there’s a lot of flexibility involved? Yes.Very much. How much does a home maintenance plan cost?

Kasey:
It really depends on what the homeowner wants. It’s a super customizable plan, so it just depends on what they want included in their plan

Jeanne:
That’s a nice feature to have. Are parts and materials included?

Kasey:
Parts and materials are not included. Everything is open billing. So if we purchase materials or items for your home, then you receive a copy of the receipt and there’s no up charge. If you want us to use your materials that you have purchased, we can do that as well.

Jeanne:
Are Maintenance Matters plans only for owners of single family homes. Do you also service condos or town homes?

Kasey:
We service any kind of home, single family homes, town homes, condos, apartments… anything.

Jeanne:
What areas do you serve?

Kasey:
Right now we are serving the northwest suburbs of Chicago and southeast Wisconsin.

Jeanne:
Who does the work? Are they employees of Maintenance Matters or do you contract out the work?

Kasey:
Our technicians are there on a quarterly basis to perform your regular maintenance plan. And anything outside of their expertise is completed by licensed professionals.

Jeanne:
Once a homeowner becomes a member, what happens next?

Kasey:
Once a homeowner becomes a member, we set them up with their customer portal. They have online documentation of any home history that they want recorded, and then we get their quarterly appointments scheduled and as well as their first assessment scheduled.

The next step would be to assign a technician to your home. They get to learn your home, your needs and what you want. Then we go through and perform a thorough property assessment  where a property assessor comes through and I advises each deficiency that’s found in the home.

Jeanne:
What should they expect to take place during the first home visit?

Kasey:
Our assessor will come to the site and will do thorough walk through of the basement, first floor, second floor, the exterior, exterior, and the general grounds. They document each item found into five categories. 1. Urgent; 2. Recommended Cosmetic; 3. No Issue Found and 5. Included Maintenance. This really helps you identify the urgent issues that you need to take care of right away. It also helps you budget for the future.

Jeanne:
Do homeowners need to be home during quarterly service and assessments?

Kasey:
Homeowners do not need to stay at home, as long as we have access to the site, that’s acceptable.

Jeanne:
Are the appointments for quarterly maintenance automatically scheduled or do customers have to contact you each quarter to set those up the appointments?

Kasey:
They’re automatically scheduled for the first year of appointments. We let you know when they’re scheduled and if you need to reschedule any visit, just give us a call.

Jeanne:
Can customers expect the same technician to visit their home each time?

Kasey:
Yes. It’s the same technician that visits your home each time, so they will get to learn your property and you’ll get to learn about the technician.

Jeanne:
What if a customer would like to request service in between quarterly visits or if something additional needs to be done?

Kasey:
If anything additional needs to be done, the homeowner is able to contact us either through the customer portal or they can give us a call, depending on the urgency and when they want that completed. We’ll be able to get out there before your next quarterly visit or if they want, save it for the next quarterly visit, that’s okay too.

Jeanne:
Can you tell me how much additional requested services cost or does it depend on the job?

Kasey:
It depends on the job. If it’s something that is performed by our technician, have an hourly rate. If it is something that requires a licensed professional to complete the work, we put them in touch with a contractor to work together and they will get billed directly from the contractor.

Jeanne:
How do you manage emergency issues? What happens if something urgent comes up on a weekend, a holiday or in the middle of the night?  Just pick up.

Kasey:
You just pick up the phone and call us.We’re here available for you, 24/7/365.

Jeanne:
And do you handle more major repairs or renovations?

Kasey:
We do. We handle anything from regular maintenance to home additions, bathroom remodels, anything you can think of.

Jeanne:
Is there anything you don’t do?

Kasey:
No. Simple answer is no <laugh>.

Jeanne:
That’s great. Does each customer have access to an online account?

Kasey:
Your online account really holds all of your property history; before and after pictures of services that were completed as well as invoices from outside subcontractors. This is where you can communicate with Maintenance Matters directly if you have any questions or need to schedule more work.

Jeanne:
So that’s the best way for customers to communicate with Maintenance Matters?

Kasey:
Yes. You can communicate there. You can also pick up the phone and call anytime.

Jeanne:
If there is an emergency maintenance issue, like a leaking water heater,or if the furnace quits working in the winter, what’s the best way to get in touch with you?

Kasey:
The fastest and quickest way would be to call our emergency line. But you’re also welcome to send us a message through the customer portal.

Jeanne:
Well, thank you for answering my questions today. It was nice speaking with you today.

Kasey:
You’re welcome. Thank you, Jeanne.