Maintenance Matters is ready to take maintaining your property off your to-do list. So how do you get started? In this video, Maintenance Matters General Manager Kasey Tumilty explains:
- The benefits of hiring Maintenance Matters
- The kinds of properties covered, and types of maintenance plans offered
- Who will be doing the maintenance on your property
- What it costs
- What to do when emergency issues occur
- How Maintenance Matters keeps your property maintenance records on track
- More!
Are you ready to cross maintenance off your to-do list?
Call us today at 799-944-4780 to get started, or contact us online to arrange an appointment for a consultation and assessment of your property.
Video transcript
Jeannie:
Hi, I’m Jeanne Schroeder and I’m here with Kasey Tumilty, General Manager of Maintenance Matters. I’m talking with Kasey today about how we can help commercial property owners with their commercial property maintenance. Kasey, let’s start by explaining just how Maintenance Matters works.
Kasey:
Maintenance Matters is a full service maintenance provider for commercial and residential customers. We perform regular routine maintenance, we do repairs, and we’re also available for any emergency service that you may need.
Jeanne:
What kinds of commercial properties do you service?
Kasey:
Any kinds. Strip balls, warehouses, office spaces, any commercial property, we’ll be able to help you out.
Jeanne:
And what areas do you serve?
Kasey:
Right now we are servicing northwest suburbs of Chicago and southeast areas of Wisconsin.
Jeanne:
Can you explain the types of maintenance plans that are available for commercial property owners?
Kasey:
We don’t have specific set plans because we have found each property is very individualized. So they’re very customized plans depending on what you need and what your property needs.
Jeanne:
So you’re tailoring it to the customer. What if a customer has several commercial properties? Is Maintenance Matters a good fit?
Kasey:
Yes. We help people who have multiple properties all the time. People with multiple properties don’t have the time to be worrying about little specific tasks like changing light bulbs or changing furnace filters. They’re maintaining their whole portfolio. They rely on us to go out there and help them out with the routine maintenance and also the bigger tasks they need completed as well.
Jeanne:
Are maintenance parts and materials included in the plan?
Kasey:
They are not included in the plan. We like to keep everything open book, so we only purchase materials on an as needed basis. Customers are also able to supply their own materials and have us install those, if they prefer it that way.
Jeanne:
Does Maintenance Matters handle any repairs or renovations the customer might need done on the property?
Kasey:
Yes. We handle all repairs or renovations needed. We are on the property monthly, if not more, so we’ll be able to identify issues as they emerge, bring that to the customer’s attention and be able to handle the repair or need.
Jeanne:
What happens if an emergency maintenance situation comes up outside of regular business hours?
Kasey:
You just pick up the phone and give us a call. We’ll be there for you 24/7/365. We have an emergency line so you’ll be able to reach either our technician or somebody that can be out right away to help.
Jeanne:
What if a customer wants Maintenance Matters to do some tasks but would like to continue having other service providers manage other items on the list?
Kasey:
That’s totally fine. We work with a lot of business owners who have relationships with other contractors already and we’re happy to step in and manage those existing relationships for you.
Jeanne:
Why would a property owner want to hire Maintenance Matters rather than having a full-time onsite maintenance employee or even just handling maintenance themselves?
Kasey:
Our customers are finding that we’re more cost effective than having a full-time employee on staff and then they’re able to focus on their business. It saves them time as well so we can worry about their building for them and they can work on things that are important for their business.
Jeanne:
How much does a commercial membership plan cost?
Kasey:
There’s really no set cost. It’s completely dependent upon the services that you want, as well as how big your property is.
Jeanne:
Is there any type of maintenance you don’t do?
Kasey:
There is no type of maintenance that we do not do.
Jeanne:
Once your customer contracts with Maintenance Matters, what happens next?
Kasey:
The next step is to get your customer portal set up. We’ll take any history that you want recorded on your online account, put those documents into your file folders, and then we’ll perform your property assessment to create your assessment report. Then we will schedule your first monthly visit.
Jeanne:
What can customers find on their portal?
Kasey:
On the customer portal, we have an area that you can direct message management or your technician. There’s an area where we store all of your files; all of your completed maintenance history – before and after pictures. There’s also a section where you can see the progress on open items; if they’re tasks that need to be done, if they’re in progress or if they’re recently completed.
Jeanne:
What should the customer expect during the first property assessment?
Kasey:
It’s a very thorough property assessment. We have our assessor come out and depending on the size of your property, it could take a whole day, it could take multiple days or it could take a couple hours. It just depends on the size of the property. They’ll document all found deficiencies on your property and categorize those into five different categories. We have urgent, recommended, cosmetic, included maintenance, and no issue found. This really helps you determine the urgent issues and what you need to take care of immediately or what can be put on the back burner. It helps you budget for the year.
Jeanne:
How often will Maintenance Matters service the property?
Kasey:
We will come out at least once a month. If you or your property requires more, we can certainly do that. It just as dependent on your proposal and what you require.
Jeanne:
Does the property owner need to be on site during visits?
Kasey:
The property owner does not need to be on site during visits. We have a couple customers who are not in the area. They live in different states, so they really rely on us to be the eyes of the property. The online account really helps them to see what the property looks like in real time and the active issues as well as fixed issues.
Jeanne:
Does the customer need to schedule the appointments?
Kasey:
No. We have a recurring schedule with our customers and we notify them before we come out. If any urgent item comes up or an emergency, they can contact us through phone or through the customer portal and we’ll be out there either the next day or the same day, whatever the issue is and whatever the customer requires.
Jeanne:
Does the same technician perform the regular maintenance?
Kasey:
Yes. The same technician will come out and perform your regular maintenance. This allows you to build a relationship with them and allows them get to know your property so they know what both you and your properties needs are.
Jeanne:
How much will additional requested services cost?
Kasey:
It’s really dependent on the additional service. If it’s something that our technician can’t perform, then it’s completed by a licensed professional. We have open billing, so our customers pay those professionals directly.
Jeanne:
Thank you, Kasey, for taking the time to meet with me today and answer the questions about Maintenance Matters.
Kasey:
You’re welcome. Thank you, Jeanne.
